What you need to know about Mahaffey Event & Tent Rentals’ contract and policies

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Renting equipment for your event can be a strategic and cost-effective choice, ensuring that you have everything you need without the long-term commitment of ownership. However, to ensure a smooth process and avoid any surprises, it’s crucial to understand the ins and outs of our rental contract and policies. Here’s what you need to know before you sign the dotted line.

Delivery and on-site presence

When renting from Mahaffey, it’s imperative that you, or a designated individual who knows about the delivery and setup, be present at the site during delivery. Ensure that the person’s name and contact information are included in the contract. This step is vital for seamless coordination and to ensure that the items are set up exactly as you envision.

Confirming the quote

A comprehensive understanding of what is included in the quote is crucial. The quote should clearly outline the delivery and pickup locations, on-site contact information, delivery and pickup times, and the precise details of all rental items and quantities. Be sure to thoroughly review this information before signing the contract to avoid any discrepancies or unexpected changes.

Deposits, payments, and revisions

Upon confirmation of your quote, a non-refundable deposit of 40% is required to reserve your rental items. Please note that deposits are non-refundable, and cancellations made within one to three days of delivery may result in 100% of the total rental fee being charged. 

However, with sufficient notice of one week or more, a partial refund may be possible. Any changes to the order must be communicated at least five days before the delivery date to avoid additional fees.

Understanding rental rates

Rental rates are contingent on the duration of the rental period. Typically, the base rate covers up to three days, excluding certain specialized equipment. Additional charges may apply if the items are required for a longer period. It’s essential to comprehend these rates to avoid any unexpected costs and ensure a transparent rental process.

Rental policies for will call and delivery

For those opting for a will-call service, ensure that your reservation is e-signed before collecting your items. Additionally, be prepared to make full payment and provide necessary identification upon pickup. 

On the other hand, if you opt for delivery, remember that the rental prices do not include the setup or dismantling of items. You have the option to decline installation services, but do note that any deviation from standard procedures may result in extra charges.

Key considerations during delivery and pickup

During the delivery and pickup process, it is crucial to check the site’s readiness and clear any potential obstructions beforehand. Also, be aware that you are responsible for the rental items from the moment of delivery until pickup. Any damage or loss during this period may incur additional charges. It’s essential to inspect all rental items upon delivery and ensure their protection from adverse weather conditions.

By thoroughly understanding the terms outlined in the rental contract, including delivery and pickup policies, payment requirements, and potential extra charges, you can ensure a smooth and stress-free rental experience. Should you have any questions or require further clarification, please do not hesitate to reach out to our dedicated team at (901) 363-6511 or see our FAQ. We are here to make your event a resounding success!

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